FAQ

Frequently Asked Questions (FAQs)

1. What is Zenith?

Zenith is a streetwear brand designed to empower youth through faith-rooted apparel that promotes mental health awareness, self-belief, and suicide prevention. We’re all about spreading positivity, breaking the stigma around mental health, and supporting those who need it most.

2. How long will it take to receive my order?

Orders are processed within 3-5 business days. Shipping times vary:

Domestic Orders (Canada/US): 5-7 business days.

International Orders: 10-21 business days.

Once your order ships, you’ll receive a tracking number so you can stay updated on its progress!

3. Can I change or cancel my order?

Unfortunately, I can’t make changes or cancellations once an order has been placed, but if you have an urgent request, please reach out within 24 hours and I’ll do my best to help.

4. How do I know which size to choose?

Please check out our Size Guide before placing your order to make sure you get the best fit. If you’re still unsure, feel free to reach out, and I’ll assist you in finding the perfect size!

5. Do you offer returns or exchanges?

Yes! You can return or exchange your item within 30 days as long as it’s in new, unworn condition with tags attached. Custom and sale items are non-returnable. Shipping for returns is the customer’s responsibility, unless the item is defective or incorrect.

6. What payment methods do you accept?

Zenith accepts the following payment methods:

Credit/Debit Cards

PayPal

Apple Pay

Google Pay

All payments are processed securely through Shopify’s trusted platform.

7. How can I contact you if I have any issues or questions?

You can reach me via the Contact Us page, or email me directly at [email address]. I’m happy to help with any questions or concerns!

8. How can I support Zenith and get involved?

Follow us on social media, share your Zenith pieces, and spread the word about mental health awareness. Every purchase helps support our mission of promoting positivity, self-belief, and suicide prevention.

9. How do I care for my Zenith apparel?

To keep your Zenith pieces looking fresh, wash them in cold water and air dry them. Check the care label for specific instructions on each item.

10. Can I get a custom design?

Currently, we don’t offer custom designs, but keep an eye out for limited edition releases! Follow us on social media and sign up with our email list to stay updated on new drops.